Existing Patient
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Access your member portal to message your care team, review your treatment plan, request refills, or update your information.
Go to Member PortalWe are here for you
Contact HemmaEvery question deserves an answer.
Whether you have a question about getting started, pricing, billing, state availability, or existing-patient support, we want to help you find the right next step.
How can we help?
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right path forward.
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Get in touch
We read every message.
Our team is small, intentional, and genuinely here for you. If you write to us, a real person will read it and respond. We aim to reply to general inquiries within one business day.
General Inquiries
Use the secure contact form below
A real person reads each message and replies within one business day
Location
Scottsdale, Arizona
Operating nationally through our telehealth partner network, subject to state availability
Response Time
Within 1 business day
Monday to Friday, 9am to 5pm Arizona time
Follow Along
Send us a message
We would love to hear from you
Share your question below and our team will get back to you within one business day.
Use this form for general questions. Existing patients should use the member portal for clinical questions, refill requests, or treatment updates.
Please use this form for non-urgent questions only. It is not monitored for urgent or emergency needs.
What happens after you reach out
1 Business Day
We reply to general inquiries within one business day.
Real People
Every message is read by a member of the Hemma team, not a bot.
Portal for Care
Existing patients should use the secure member portal for clinical questions, refill requests, and treatment updates.
Quick answers
Common questions.
These are the questions we hear most often. If yours is not here, use the form above and we will get back to you personally.
View All FAQsMany patients hear from a licensed healthcare professional in our partner network within 24 to 48 hours of completing their intake form. Timing may vary based on state requirements and clinical availability.
Hemma operates nationally through our licensed telehealth partner network. Services may vary by state. Begin your evaluation and our team will confirm availability for your location during intake.
Yes. Hemma is HSA and FSA eligible. You can often use pre-tax health account funds for your subscription payments. We recommend confirming with your plan administrator for your specific account terms.
If a licensed healthcare professional in our partner network determines treatment is not appropriate for you at this time, your payment is refunded in full. Your first charge covers your evaluation and first treatment cycle.
Log into your member portal to message your care team directly. For administrative questions, use the contact form above and our team will route your message to the right person.
We welcome thoughtful media inquiries and partnership conversations. Please use the contact form above and include those details in your message. We aim to respond within one business day.
Hemma Wellness is not a medical practice. All clinical services are provided by licensed healthcare professionals through our partner network. Individual results may vary.
These statements have not been evaluated by the Food and Drug Administration. Compounded medications have not been evaluated or approved by the FDA for safety, efficacy, or quality. This content is intended for informational purposes only and does not constitute medical advice.
Labs are billed separately when ordered by your clinician, except where noted in specific program descriptions.